Previous incidents

December 2025
No incidents reported
November 2025
Nov 25, 2025
2 incidents

Email API is down

Downtime

Resolved Nov 25 at 01:18am EST

Email API recovered.

1 previous update

Trigger Email 2.0 - Production - Scheduled Maintenance - Completed

Resolved Nov 25 at 12:00am EST

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Nov 21, 2025
1 incident

DataView UI, DataView API, and 5 other services are down

Downtime

Resolved Nov 21 at 05:08am EST

Trigger Email 2.0 UI recovered.

12 previous updates

Nov 13, 2025
1 incident

Trigger Email Trigger API Kong URL Production is down

Downtime

Resolved Nov 13 at 07:44am EST

Trigger Email Trigger API Kong URL Production recovered.

5 previous updates

Nov 11, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved Nov 11 at 01:00am EST

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Nov 10, 2025
1 incident

Trigger Email 2.0 API and Trigger Email Trigger API Production are down

Downtime

Resolved Nov 10 at 11:50am EST

Trigger Email 2.0 API recovered.

6 previous updates

Nov 06, 2025
1 incident

Trigger Email Trigger API Kong URL Production is down

Downtime

Resolved Nov 07 at 12:04am EST

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Nov 03, 2025
1 incident

Trigger Email 2.0 API, Trigger Email Trigger API Production, and 1 other serv...

Downtime

Resolved Nov 03 at 05:09am EST

Trigger Email 2.0 API recovered.

14 previous updates

Nov 01, 2025
1 incident

DataView UI, DataView API, and 4 other services are down

Downtime

Resolved Nov 01 at 10:56pm EDT

Trigger Email 2.0 UI, Trigger Email 2.0 API, and Email API recovered.

10 previous updates

October 2025
Oct 31, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Downtime

Resolved Oct 31 at 11:51am EDT

Trigger Email Trigger API Production recovered.

15 previous updates

Oct 29, 2025
1 incident

PNSA UI, Application API, and 7 other services are down

Downtime

Resolved Oct 29 at 07:51pm EDT

DataView API recovered.

34 previous updates

Oct 27, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved Oct 27 at 02:00am EDT

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 22, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Downtime

Resolved Oct 22 at 02:36pm EDT

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Trigger Email 2.0 – Production Maintenance – Completed

Resolved Oct 22 at 12:30pm EDT

We completed the scheduled Hotfix maintenance activity to deploy the updates to the Production environment. All systems are now operational, and normal service has fully resumed.

Oct 21, 2025
1 incident

Email API is down

Downtime

Resolved Oct 21 at 04:50pm EDT

Email API recovered.

1 previous update

Oct 15, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Downtime

Resolved Oct 15 at 12:37am EDT

Trigger Email Trigger API Kong URL Production recovered.

3 previous updates

Oct 14, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Downtime

Resolved Oct 14 at 07:25am EDT

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved Oct 14 at 02:30am EDT

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 05, 2025
1 incident

Web Application, Application API, and 3 other services are down

Downtime

Resolved Oct 05 at 11:08pm EDT

Application API recovered.

15 previous updates

Oct 04, 2025
1 incident

Application API is down

Downtime

Resolved Oct 04 at 07:38pm EDT

Application API recovered.

1 previous update

Oct 03, 2025
1 incident

Web Application, Application API, and 3 other services are down

Downtime

Resolved Oct 03 at 07:07pm EDT

Application API recovered.

9 previous updates