Maintenance
Trigger Email 2.0 - Production - Scheduled Maintenance
Resolved Oct 8, 2025 at 5:30am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
ProviderNSA - Production - Scheduled Maintenance
Resolved Oct 14, 2025 at 6:30am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Trigger Email 2.0 – Production – Scheduled Hotfix Maintenance
Resolved Oct 22, 2025 at 4:30pm UTC
We will be performing a scheduled hotfix maintenance to deploy an update that modifies the Webhook URL validation in the Trigger Email 2.0 Production environment.
During this period, users may experience brief interruptions in service.
Normal operations will resume immediately after the hotfix deployment is complete.
ProviderNSA - Production - Scheduled Maintenance
Resolved Oct 27, 2025 at 6:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Azure Front Door Outage - 2025-10-29
Resolved Oct 29, 2025 at 11:00pm UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect). Excluding from TE uptime reporting
Azure Front Door Outage - 2025-10-31
Resolved Oct 31, 2025 at 4:15pm UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect). Excluding from uptime reporting.
Azure Front Door Outage - 2025-11-01
Resolved Nov 2, 2025 at 2:50am UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect).
Azure Front Door Outage - 2025-11-03
Resolved Nov 3, 2025 at 10:10am UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect). Excluding from uptime reporting.
ProviderNSA - Production - Scheduled Maintenance
Resolved Nov 11, 2025 at 6:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Kong Serverless Gateway Outage - 2025-11-13
Resolved Nov 13, 2025 at 12:50pm UTC
Kong API Gateway outage/instability while service was using serverless gateway (non-SLA). Excluding from uptime reporting. Service has since migrated to dedicated gateway.
Azure Front Door Outage - 2025-11-21
Resolved Nov 21, 2025 at 10:10am UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect). Excluding from uptime reporting.
Trigger Email 2.0 - Production - Scheduled Maintenance
Resolved Nov 25, 2025 at 5:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
ProviderNSA - Production - Scheduled Maintenance
Resolved Dec 8, 2025 at 7:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Trigger Email UI - Minor Dependency Blip - 2025-12-08
Resolved Dec 8, 2025 at 5:05am UTC
Brief dependency-related blip (1 minute). Incident was removed earlier. Adding maintenance window to ensure uptime reporting accuracy.
Kong API Gateway Outage - 2025-12-09
Resolved Dec 9, 2025 at 3:50pm UTC
Kong API Gateway service outage while using serverless gateway. Third-party dependency issue; excluding from uptime reporting.
ProviderNSA - Production - Scheduled Maintenance
Resolved Dec 11, 2025 at 5:30pm UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Azure Front Door / DNS Outage - 2025-12-12
Resolved Dec 12, 2025 at 9:45pm UTC
Azure dependency outage (DNS lookup failures + timeouts) impacting multiple services. Excluding from TE uptime reporting.
Trigger Email 2.0 - Production - Scheduled Maintenance
Resolved Dec 18, 2025 at 6:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
ProviderNSA - Production - Scheduled Maintenance
Resolved Dec 23, 2025 at 7:00am UTC
We will be performing a scheduled maintenance to deploy the latest changes to the Production environment. Normal service operations will resume immediately after the completion of the task.
Azure Front Door Outage - 2025-12-27
Resolved Dec 27, 2025 at 7:00pm UTC
Azure Front Door dependency outage. Multiple services impacted (timeouts / SSL / cannot connect). Excluding from TE uptime reporting.