Previous incidents

October 2025
Oct 31, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Resolved

Resolved Oct 31, 2025 at 3:51pm UTC

Trigger Email Trigger API Production recovered.

15 previous updates

Oct 29, 2025
1 incident

PNSA UI, Application API, and 7 other services are down

Resolved

Resolved Oct 29, 2025 at 11:51pm UTC

DataView API recovered.

34 previous updates

Oct 27, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Oct 27, 2025 at 6:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 22, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Oct 22, 2025 at 6:36pm UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Trigger Email 2.0 – Production Maintenance – Completed

Resolved

Resolved Oct 22, 2025 at 4:30pm UTC

We completed the scheduled Hotfix maintenance activity to deploy the updates to the Production environment. All systems are now operational, and normal service has fully resumed.

Oct 21, 2025
1 incident

Email API is down

Resolved

Resolved Oct 21, 2025 at 8:50pm UTC

Email API recovered.

1 previous update

Oct 15, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Resolved

Resolved Oct 15, 2025 at 4:37am UTC

Trigger Email Trigger API Kong URL Production recovered.

3 previous updates

Oct 14, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Oct 14, 2025 at 11:25am UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Oct 14, 2025 at 6:30am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 05, 2025
1 incident

Web Application, Application API, and 3 other services are down

Resolved

Resolved Oct 6, 2025 at 3:08am UTC

Application API recovered.

15 previous updates

Oct 04, 2025
1 incident

Application API is down

Resolved

Resolved Oct 4, 2025 at 11:38pm UTC

Application API recovered.

1 previous update

Oct 03, 2025
1 incident

Web Application, Application API, and 3 other services are down

Resolved

Resolved Oct 3, 2025 at 11:07pm UTC

Application API recovered.

9 previous updates

September 2025
Sep 29, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Sep 29, 2025 at 5:30am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Sep 15, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Sep 15, 2025 at 6:05am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Sep 09, 2025
1 incident

Trigger Email 2.0 - Production - Scheduled Maintenance - Completed

Resolved

Resolved Sep 9, 2025 at 8:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Sep 01, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Sep 1, 2025 at 7:15am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.