Previous incidents

December 2025
Dec 27, 2025
1 incident

DataView UI, DataView API, and 5 other services are down

Resolved

Resolved Dec 27, 2025 at 7:08pm UTC

DataView API recovered.

12 previous updates

Dec 23, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Dec 23, 2025 at 7:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Dec 18, 2025
1 incident

Trigger Email 2.0 - Production - Scheduled Maintenance - Completed

Resolved

Resolved Dec 18, 2025 at 6:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Dec 12, 2025
1 incident

Application API, DataView UI, and 4 other services are down

Resolved

Resolved Dec 12, 2025 at 9:53pm UTC

Application API recovered.

9 previous updates

Dec 11, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Complete

Resolved

Resolved Dec 11, 2025 at 5:30pm UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Dec 09, 2025
1 incident

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Dec 9, 2025 at 6:04am UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Dec 08, 2025
2 incidents

DataView API and Trigger Email 2.0 UI are down

Resolved

Resolved Dec 8, 2025 at 7:30am UTC

Trigger Email 2.0 UI recovered.

3 previous updates

ProviderNSA - Production - Scheduled Maintenance - Complete

Resolved

Resolved Dec 8, 2025 at 7:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

November 2025
Nov 25, 2025
2 incidents

Email API is down

Resolved

Resolved Nov 25, 2025 at 6:18am UTC

Email API recovered.

1 previous update

Trigger Email 2.0 - Production - Scheduled Maintenance - Completed

Resolved

Resolved Nov 25, 2025 at 5:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Nov 21, 2025
1 incident

DataView UI, DataView API, and 5 other services are down

Resolved

Resolved Nov 21, 2025 at 10:08am UTC

Trigger Email 2.0 UI recovered.

12 previous updates

Nov 13, 2025
1 incident

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Nov 13, 2025 at 12:44pm UTC

Trigger Email Trigger API Kong URL Production recovered.

5 previous updates

Nov 11, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Nov 11, 2025 at 6:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Nov 10, 2025
1 incident

Trigger Email 2.0 API and Trigger Email Trigger API Production are down

Resolved

Resolved Nov 10, 2025 at 4:50pm UTC

Trigger Email 2.0 API recovered.

6 previous updates

Nov 06, 2025
1 incident

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Nov 7, 2025 at 5:04am UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Nov 03, 2025
1 incident

Trigger Email 2.0 API, Trigger Email Trigger API Production, and 1 other serv...

Resolved

Resolved Nov 3, 2025 at 10:09am UTC

Trigger Email 2.0 API recovered.

14 previous updates

Nov 01, 2025
1 incident

DataView UI, DataView API, and 4 other services are down

Resolved

Resolved Nov 2, 2025 at 2:56am UTC

Trigger Email 2.0 UI, Trigger Email 2.0 API, and Email API recovered.

10 previous updates

October 2025
Oct 31, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Resolved

Resolved Oct 31, 2025 at 3:51pm UTC

Trigger Email Trigger API Production recovered.

15 previous updates

Oct 29, 2025
1 incident

PNSA UI, Application API, and 7 other services are down

Resolved

Resolved Oct 29, 2025 at 11:51pm UTC

DataView API recovered.

34 previous updates

Oct 27, 2025
1 incident

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Oct 27, 2025 at 6:00am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 22, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Oct 22, 2025 at 6:36pm UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

Trigger Email 2.0 – Production Maintenance – Completed

Resolved

Resolved Oct 22, 2025 at 4:30pm UTC

We completed the scheduled Hotfix maintenance activity to deploy the updates to the Production environment. All systems are now operational, and normal service has fully resumed.

Oct 21, 2025
1 incident

Email API is down

Resolved

Resolved Oct 21, 2025 at 8:50pm UTC

Email API recovered.

1 previous update

Oct 15, 2025
1 incident

Trigger Email Trigger API Production and Trigger Email Trigger API Kong URL P...

Resolved

Resolved Oct 15, 2025 at 4:37am UTC

Trigger Email Trigger API Kong URL Production recovered.

3 previous updates

Oct 14, 2025
2 incidents

Trigger Email Trigger API Kong URL Production is down

Resolved

Resolved Oct 14, 2025 at 11:25am UTC

Trigger Email Trigger API Kong URL Production recovered.

1 previous update

ProviderNSA - Production - Scheduled Maintenance - Completed

Resolved

Resolved Oct 14, 2025 at 6:30am UTC

The scheduled maintenance on the Production environment is now complete. Access has been restored. If you encounter any difficulties with the application, please reach out to our support team via the email address itsupport@healthlinkdimensions.com.

Oct 05, 2025
1 incident

Web Application, Application API, and 3 other services are down

Resolved

Resolved Oct 6, 2025 at 3:08am UTC

Application API recovered.

15 previous updates

Oct 04, 2025
1 incident

Application API is down

Resolved

Resolved Oct 4, 2025 at 11:38pm UTC

Application API recovered.

1 previous update

Oct 03, 2025
1 incident

Web Application, Application API, and 3 other services are down

Resolved

Resolved Oct 3, 2025 at 11:07pm UTC

Application API recovered.

9 previous updates